Privacy Policy

Last updated: March 31, 2026

D&D Interior Services ("we", "our", or "us") is committed to protecting your personal information. This policy describes how we collect, use, and safeguard information when you visit our website or contact us for services.

Information We Collect

We collect information you provide directly (name, email, phone, project details via contact forms) and basic analytics data (pages visited, referral source) to improve our website. We do not sell your information to third parties.

How We Use Your Information

We use your information solely to: respond to your inquiries, provide estimates and services, and communicate relevant updates about your project. We will never spam you or share your details without your explicit consent.

Information We Collect — Additional Detail

Beyond basic contact information, we may also collect:

• Property & project details: Home address, room measurements, renovation scope, and material preferences provided during your consultation
• 3D design files: Renderings and design plans created during your consultation, retained for project reference
• Service history: Records of completed renovation work, warranties, and any follow-up notes
• Communications: Emails, messages, and consultation notes related to your project

Analytics & Performance

We use Google Analytics to collect anonymized, aggregated data about how visitors use our website — including pages visited, session duration, referral source, and geographic region. This data does not identify individual users and is used only to improve our website and services. You may opt out using the Google Analytics Opt-out Add-on.

Legal Basis for Processing

We process personal information based on your consent (marketing), contractual necessity (renovation project delivery), legal obligations (Ontario building and record-keeping requirements), and legitimate business interests (analytics, security, and service improvement).

Security

We implement appropriate technical and organizational measures to protect your personal information, including HTTPS encryption, restricted access to project data, and provider vetting. In the event of a breach posing significant harm, we will notify affected individuals and the Privacy Commissioner as required under PIPEDA.

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our business (e.g., scheduling tools, email platforms, 3D design software). These providers are bound by confidentiality agreements. We may also disclose information as required by law.

Cookies & Tracking

Our website uses cookies to improve your experience and analyze site traffic. Types used include:

• Analytics cookies — anonymized traffic data via Google Analytics
• Functional cookies — remember preferences and improve usability
• Essential cookies — required for basic site functionality and form submissions

You can manage or disable cookies through your browser settings. We do not use cookies for advertising purposes.

Data Retention

We retain personal information only as long as necessary to fulfil the purposes described in this policy or as required by law:

• Contact & consultation inquiries: Up to 2 years from last contact
• Project & service records: 7 years per Ontario business requirements
• Marketing preferences: Until unsubscribe plus 1 year

You may request deletion of your data at any time. We will fulfill requests within 30 days, except where retention is legally required.

Your Rights Under PIPEDA

As a Canadian resident, you have the right to:

• Access personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for marketing communications at any time
• Request deletion of your data (subject to legal retention requirements)
• File a complaint with the Office of the Privacy Commissioner of Canada

Submit requests in writing to the contact below. We will respond within 30 days as required under PIPEDA.

Contact Our Privacy Team

For privacy questions or requests, please contact:

• D&D Interior Services — Privacy Officer
• Email: info@ddinteriorservices.ca
• Phone: (519) 502-3905
• Kitchener, ON, N2G 1Z9 — Mon–Sat 7AM–7PM

If not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.

Email Communications

With your consent, we may send marketing emails about renovation trends, project inspiration, seasonal promotions, and service updates. Each email includes an unsubscribe link. Transactional emails (consultation confirmations, project updates, invoices) are sent as required to deliver your project. To opt out of marketing, email info@ddinteriorservices.ca.

Data Breach Notification

In the event of a security breach involving your personal information that poses a real risk of significant harm, we will notify affected individuals and report to the Privacy Commissioner of Canada as required under PIPEDA. We will promptly take steps to address the breach and minimize its impact on your privacy.

Third-Party Links

Our website may contain links to third-party websites including our sister companies in the D&D Property Management network. We are not responsible for the privacy practices of those websites. We encourage you to review each site's privacy policy independently.

Children's Privacy

Our renovation services are provided to adult homeowners and property owners. We do not knowingly collect personal information from individuals under 18. If you believe such information has been provided, contact us and we will delete it promptly.

Changes to This Policy

We may update this policy periodically. The "Last Updated" date reflects the most recent revision. Continued use of our website after changes constitutes your acceptance.

Contact Us

Questions about this policy? Contact us at info@ddinteriorservices.ca or call (519) 502-3905.